01
Subscription payment
Yearly digital access fee
KYFI subscription payments are collected for yearly digital dealer access to farmer search, farmer record management, vote visibility, and related dealer tools.
KYFI refund policy
Refund Policy
This policy explains refund rules for KYFI's yearly digital subscription access for dealers.
02
General rule
Activated subscriptions are non-refundable
Once payment is successful and dealer subscription access is activated, the yearly subscription fee is generally non-refundable.
03
Eligible cases
When a refund may be reviewed
A refund may be considered if payment is deducted but access is not activated, duplicate payment is made for the same dealer account, or KYFI cannot resolve a verified technical access issue.
04
Timeline
Approved refund processing time
If a refund is approved, it will be processed to the original payment method within 7 to 10 working days, depending on bank and payment gateway processing time.
05
Misuse
Refunds are not provided for policy violations
No refund will be provided if the account is suspended for misuse, false farmer records, fake proof images, misleading votes, or violation of KYFI platform rules.